Artificial Intelligence, Cognitive Capabilities, and Robotic Process Automation: How Intelligent Automation is Advancing Enterprise Performance

If there is one innovation that defines 2017 it is intelligent automation (IA) – and all it entails. New intelligent automation technology, which accesses data, processes it and then initiates actions – all the while "learning while doing" – is supporting enterprise decision-makers by providing a significantly improved quality of support services. Apart from improving overall decision-making speed and supporting smarter decision-making, the artificial intelligence underpinning IA also accelerates solutions for large-scale enterprise challenges by complementing human performance. IA's impact reaches from the private sphere of our personal decision-making … across corporate processing … to the far reaches of our solar system. While robotic operations have been used on the factory floor for decades, the adoption of similar capabilities in the "back office" processing environment is a trend that has only recently emerged.