Intelligent automation is changing the working landscape » Digital By Default News

Intelligent technology is having a significant impact on the way customers interact with the public sector. In this article the experts at Agilisys offer an opinion on the shape of citizen interactions to come. In its recent report, The Future of Jobs, the World Economic Forum (WEF) suggested that automation, software and robots are not just changing skills requirements but replacing certain jobs altogether. While this may be worrying for those with manual, repetitive or labour-intensive jobs, it's important to focus on the 2.1 million new jobs that will be created in more specialised areas. Too often shrouded in mystery and fear, Artificial Intelligence (AI) and intelligent automation could actually revitalise innovation and revolutionise working practices.