It's Time to Talk About AI Ethics Genesys

"Ethics is knowing the difference between what you have a right to do and what is right to do." Expressed with such clarity by former U.S. Supreme Court Justice Potter Stewart, this statement is especially relevant today as we consider the power of artificial intelligence (AI) and its potential impact on people's lives. As a company intensely focused on developing new AI-fueled applications, at Genesys we understand this technology comes with tremendous responsibility as well as tremendous potential. While the full capabilities of AI have not yet been realised, we need to proceed thoughtfully. Businesses are furiously conceiving ways this intelligent technology can be used to solve everyday challenges, make life simpler and create efficiencies in ways previously unimagined. Its potential seems without limits, which is why we must also consider its effects on society.