Alibaba's Artificial Intelligence Will Be Able To Tell How Angry You Are - TechNode

Alibaba has invested some serious dollars in their AI program, and as an e-retail platform it's no surprise that cranky customers are one of their top concerns. The company is now using audio speech recognition to guess just how angry a customer is over anything from a botched product to a bungled order. "Speech recognition will enable [Alibaba] to tell [us what] our customer's emotions are like, and how angry [they are]. Then our customer service will be able to react to the customers accordingly, with the help of data derived from speech recognition," Wanli Min, Senior staff data scientist in Alibaba Cloud said in Cloud Computing Conference held in Shenzhen on Wednesday. Speech recognition is the next step of Alibaba's AI development plan.