Augmenting intelligence: What 2020 Has in Store

In the last decade, the arrival of AI and automation in the workplace hasn't always been a positive story Despite the benefits these technologies brought to businesses – and to workers themselves – the fear of job losses and lack of education around automation has marred the impact of these new innovations in the working world. In 2020, that will all change. A new model of partnership between humans and machines is emerging, focused on the value automation and humans working together can bring: augmented intelligence. In fact, Gartner believes that this will create up to $2.9 trillion of business value and 6.2 billion hours of worker productivity globally by 2021. Businesses who don't take advantage of AI while keeping employee satisfaction front-of-mind are likely to fall far behind in the global race for productivity and business value in uncertain economic times.