IBM Names 5 Finalists in 2019 Call for Code Challenge

AsTeR (Europe) – During natural disasters, emergency call centers are overwhelmed and lack the human resources to deal with the sudden uptick in calls. Project AsTeR helps prioritize these calls based on their level of emergency. Instead of being directly connected to an operator, victims are asked to briefly explain their emergency over the phone. Their responses are then converted to text and analyzed to extract key information, such as the number of victims, type of emergency and location. AsTeR then provides first responders with a map identifying areas with high levels of emergency based on the number of people involved and the type of injuries.