Human rights organizations ask Zoom to scrap its emotion tracking AI in open letter


Digital rights non-profit Fight for the Future and 27 human rights organizations have written an open letter to Zoom, asking the company not to continue exploring the use of AI that can analyze emotions in its video conferencing platform. The groups wrote the letter in response to a Protocol report that said Zoom is actively researching how to incorporate emotion AI into its product in the future. It's part of a larger piece examining how companies have started using artificial intelligence to detect the emotional state of a potential client during sales calls. The pandemic made video conferences a lot more common around the world. Sales people have been finding it hard to gauge how receptive potential clients are to their products and services, though, without the capability to read their body language through the screen.