Top 7 Customer Service and Experience Trends for 2023 - Enreach ES

The CX and customer service landscape continues to evolve at a rapid pace. According to reports from market leaders like Salesforce, 80% of users consider the experience a company provides to be as important as its products and services. Additionally, 66% of customers expect organizations to understand their needs and actions. To stay ahead in today's competitive landscape, especially in the face of fluctuating economic conditions, businesses must stay ahead of consumer expectations. A clear insight into CX trends by companies could be the key to standing out from the competition in the New Year.