The future capabilities of Facebook and IBM chatbots

Statista reports that the size of chatbot market is was 113 million USD in 2015 and projected to be 994.5 million USD in 2024 McKinsey reports that in 2015 30% of all customer care interactions took place through chat, social media, and email; this is projected to rise to 48% in 2020. While chatbot use and investment are booming, they have a long way to go. Currently, the most popular chatbot platform is Facebook messenger, which has over 100,000 chatbots embedded into the messenger. Recently, Facebook launched its own chatbot using its developer kit called "Assistant M;" however, it has a 70% failure rate. This is ultimately because of lacking technological advancements within Artificial Intelligence.