The code of ethics for AI and chatbots that every brand should follow - Watson

Key Points: – Businesses often overlook important issues related to morals and ethics of chatbots and AI – Customers need to know when they are communicating with a machine and not an actual human – Ownership of information shared with a bot is another key ethical consideration and can create intellectual property issues – The privacy and protection of user data is paramount in today's interconnected world You can also listen to The Modern Customer Podcast with Rob High here.) Businesses are rapidly waking up to the need for chatbots and other self-service technology. From automating basic communications and customer service, to reducing call center costs and providing a platform for conversational commerce, chatots offer many new opportunities to delight and better serve consumers. Chatbots can offer 24/7 customer service, rapidly engaging users, answering their queries as whenever they arrive. Millennials in particular are impatient when engaging with brands and expect real-time responses.