Artificial Intelligence for Financial Services: New pathways to value

AI serves the business so the business must first work out why it would want AI. AI can and should augment data analytics on which financial services businesses are now fully engaged, so applying AI can be a natural enhancement of what is already going on. It follows that the pathways can be quite similar, although the technologies deployed may be quite different. AI can offer many benefits to help tackle the main challenges financial institutions face today. All four main areas of attention that the industry now faces, in customer experience, trust and compliance, business reinvention and operational excellence, highlight specific issues or opportunities where one of the AI technologies can offer value.