Making sense of patient experience data

Artificial intelligence that scans extensive amounts of data could help revolutionise how health providers interpret patient feedback. University of Queensland researchers, supported by the Global Change Institute (GCI), are examining how improving access to real-time patient data with artificial intelligence software could lead to better health outcomes. UQ Research Fellow Professor Jason Pole said an efficient system was needed to allow healthcare providers to use the data constructively. "For some time, patients have been routinely invited to provide feedback on their healthcare experience by responding to a simple text message – not unlike rating a hotel room or restaurant online," Professor Pole said. "Our studies have demonstrated that artificial intelligence could be used to process the patient feedback data in a way that is not only meaningful, but efficient."