How artificial intelligence will underpin our world – from the home and beyond

Artificial intelligence (AI) has been widely considered as the buzzword of the tech industry in 2017. The UK government has even dedicated £75m of funding for AI, including up to £45m to build AI capability and knowledge by increasing the number of AI PhD students to 200 a year. With governments launching dedicated funding and organisations from all walks of life racing to reposition themselves as tech companies - from launching chatbots to deploying big data analysis and deep learning - AI is transforming the way we work and how we interact with brands. In today's economic climate, organisations are seeking alterative methods and technologies to serve a larger volume of people, keeping customer service standards up and ensuring costs are managed. It is in this area that the explosion of AI-powered chatbots has disrupted the very meaning of customer service.