Why Your AI Contact Center Will Never Be the Same webinara.com

Today, the contact center is at an inflexion point. Artificial intelligence is here and with it comes the ability to recognize customer situations and solve their problems faster. With the rise of chatbots, this marks the beginning of the shift to digital labor, meaning the automation of tasks that are performed by computer applications that were previously performed by humans. Digital labor can be used in contact centers to solve problems that humans are having with a particular product or service. Aragon predicts that by 2021, digital labor will become a key feature of intelligent contact center offerings.