[TechSparks 2020] Yellow Messenger founder on how conversational AI can help customers manage data better

In 2016, there were more than 100 conversational AI companies in India. But today, only a handful of companies are there. Everyone believes that automating a few queries for customers on an app is conversational AI. However, the industry is now redefining a CRM from being just a store of customer data to manage interaction, to making software the central point to handling every detail about the customer. Speaking about conversational AI at YourStory's flagship event TechSparks 2020, Raghavendra Kumar Ravinutala, Co-founder of Yellow Messenger, said: According to MarketsandMarkets, the global conversational AI market size is expected to grow from $4.8 billion in 2020 to $13.9 billion by 2025 at a Compound Annual Growth Rate (CAGR) of 21.9 percent during the forecast period.