AI driven B2C Conversation

What comes to mind when we talk about implementing AI in daily activities? Maybe self driven cars, a self sufficient thermostat that can determine body temperature while taking the outside environment into account in order to set the room temperature, and a lot of other awesome things. From the perspective of a business, there are a lot of key roles that AI can play to make their entire workflow more efficient. This does not mean that there will be less work, but on the flip side, people will be able to focus on other issues, maybe business expansion or launching a new product! This is especially beneficial for e-commerce platforms, be it of any size, they have two objectives, one, to make purchase convenient for consumers, and to make it easy for consumers if they wish to communicate any grievances, or have a query, to the team.