Are Your Chatbots Living up to the Hype?

What are the current crop of customer service chatbot vendors doing to customer experiences? A new study reveals that they are potentially destroying them. Gartner has identified more than 1,000 vendors offering a chatbot solution. Insider Intelligence predicts that spend on chatbots will balloon to $142 billion by 2024, up from $2.8 billion in 2019. So there's also a good chance that how customers perceive your chatbot might be top of mind. To that end, Simplr just released the results of a thousand-person survey which highlights consumer perceptions of chatbots across different age groups.