Council Post: AI Is For Human Empowerment: So Why Are We Cutting Humans Out?

Almost every company understands the value that artificial intelligence (AI) or machine learning (ML) can bring to their business, but for many, the potential risks of adding AI do not outweigh the benefits. Report after report consistently ranks AI as critically important to C-suite executives. To remain competitive means streamlining processes, increasing efficiency and improving outcomes, all of which can be achieved through AI and ML decisioning. Despite the value that AI and ML bring, a lack of trust or fear that the technology will open businesses to more risk has slowed the implementation of AI/ML decisioning. This isn't wholly unfounded--the risk of biased decisions in highly regulated industries and applications, like insurance eligibility, mortgage lending or talent acquisition, has been the subject of several new laws focused on the "right to explainability."