Future Of Work: How Using AI Creates An Enhanced Candidate And Employee Experience

Artificial Intelligence (AI) is penetrating industries from healthcare to advertising, transportation, finance, legal, education, and hospitality. Many of us may have already interacted with a chatbot on platforms like Facebook Messenger, Slack, or We Chat. Chatbots are defined as an automated, yet personalized, conversation between software and human users. The hospitality industry makes heavy use of chatbots to create more compelling customer and employee experiences. Consider Marriott's Chatbotlr, a chatbot that helps customers make service requests from their smartphones.