An evolving AI retail experience: Why buying groceries will never be the same - SmartCompany

Whether you do your shopping online or in store, your retail experience is the latest battleground for the artificial intelligence (AI) and machine learning revolution. Major Australian retailers have begun to realise they have a lot to gain from getting their AI strategy right, with Woolworths currently openly recruiting a head of AI and machine learning to be supported by a team of data scientists. The newly developed Woolworths division WooliesX aims to bring together a diverse group of teams -- including technology, customer digital experience, e-commerce, financial services and digital customer experience. To understand the opportunities and threats for all major retailers, it's useful to understand why artificial intelligence is back on the agenda. Two crucial things have changed since the initial forays into AI decades ago: data and computing power.