PolyAI scores $12M Series A to put its 'conversational AI agents' in contact centres

PolyAI, a London startup founded by experts in the field of "conversational AI" -- including CEO Nikola Mrkšić, who was previously the first engineer at Apple-acquired VocalIQ -- has raised $12 million in Series A funding to deploy its tech in customer support contact centres. The round was led by Point72 Ventures, with participation from Sands Capital Ventures, Amadeus Capital Partners, Passion Capital and Entrepreneur First (EF). PolyAI's founders are graduates of EF, although they didn't meet during the company building program but already knew each other from their time at Cambridge's Dialog Systems Group, part of the Machine Intelligence Lab at the University of Cambridge. "We started PolyAI in 2017, straight after submitting our PhD theses," Mrkšić tells me. "At Cambridge, we developed state-of-the-art conversational technology, and starting a company was the best way to get this tech used in the real world. We brought many of our Cambridge colleagues with us and started building the commercial version of our conversational platform."