COVID-19 Pandemic Puts Workplace Technology in the Spotlight

The COVID-19 pandemic has elevated the role of technology in the workplace, and more employers are relying on artificial intelligence, machine learning and virtual reality to save money and limit in-person contact. These technologies can be effective tools for hiring, training and assessing employee performance, as well as creating meaningful interactions during a time of isolation. However, employers must ensure that their use of technology doesn't run afoul of employment and labor laws. "It's incredibly important for HR organizations and hiring managers to understand the nuances of the technology that they're using if it is making decisions on their behalf," said Marc Goldberg, chief technology officer at the Society for Human Resource Management (SHRM) in Alexandria, Va. He was speaking during a panel discussion at the American Bar Association's 14th Annual Labor and Employment Law Conference, which was held virtually.