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According to Destin, Hudack used automation to make Deliveroo's ordering process more efficient. The startup refers to live orders as "orders in flight," and Hudack specifically looked at the number of times Deliveroo has contact with an order, from the moment a customer puts in a request for food through to the moment it's delivered by a driver. Through automation, Deliveroo reduced that number "by 98%" -- making 25 people redundant in the process. March figures from PwC suggest Destin is probably right about automation destroying jobs, though the actual numbers are more conservative.