AI and real estate: Fear or awe

THIS is part of my ongoing series on technology and real estate. The focus is on artificial intelligence (AI), which has been casting a dark shadow on the Philippine business-process outsourcing (BPO) industry. According to the Oxford dictionary, AI is "the theory and development of computer systems able to perform tasks normally requiring human intelligence, such as visual perception, speech recognition, decision-making and translation between languages." Artificial intelligence has great potential to disrupt existing industries and traditional work practices across the world. And the Philippines is no exception.