Top 4 Ways to Use AI to Enhance the Customer Experience

If the numbers are any indication, you might think chatbots and voice assistants were poised to take over the world. Since the start of the pandemic, nearly a quarter of businesses have increased their spending on artificial intelligence, and 75 percent plan to continue or launch new initiatives post-pandemic. Global spending on AI is expected to double by 2024. AI is Quickly becoming a foundation of customer support particularly, but consumer opinion is blended. Fifty percent of clients believe chatbots and VAs make it more challenging to solve a problem, but 37 percent say they would prefer to get instant assistance from a bot than wait for a human.