Will new technologies put us out of work? A peek into the future

Over the past year, questions about how emerging technologies will impact employment have taken on a new tenor. Will robots take over our jobs? One thing is indisputable: automation and artificial intelligence (AI) will displace workers in the IT and business process outsourcing services industry. Such tectonic shifts have occurred every few decades over the last two centuries. With each wave of new technology and each accompanying paradigm shift, jobs have disappeared.