Conversational commerce: from hype to reality - Dataconomy

The standard user flows that currently dictate our interactions with computers are still quite limited, and are only a few years away from becoming unrecognizable. The process of changing this dynamic has already begun in the form of conversational interfaces. They will soon revolutionize how humans interact with machines. Just as how during the industrial age, we needed to learn how to interact with machine interfaces for driving cars, washing clothes, and ordering products, it is now time for the machines to start learning how to interact with us. We are all getting used to chatbots in customer service.