Australia's Thought Leaders Weigh In On Customer Experience - Predictions For 2017

Big Data - The ability to capture and process large amounts of data in real time will enhance companies' ability to gain better insights as well as predict customer behaviours. Censors can help understand and respond to customers' reactions in real time. Data scientists will become an in-demand profession! Robots - Software robots will be providing first line customer service and support, not only reducing costs for companies but delivering a better service by continuously learning and getting better through AI, and allowing real agents to focus on the more complex problems. VR & AR - Virtual and mixed reality [Augmented Reality] provide new exciting opportunities.