Artificial Intelligence Is Helping Airports Cut Baggage Mishandling Costs From $4.22 Billion To $2 Billion

Airlines and airports are embracing new technologies as they turn to artificial intelligence (AI), making it more than just a chatbot technology. Today, AI is able to assist travelers by boosting conversations to either upgrade a seat or help find special offers for their trip or even help manage mishandled baggage. According to SITA, a specialist in air transport communications and information technology, airlines and airports are increasingly adopting AI to manage baggage handling. Over 4.5 million bags are being handled annually by industry baggage systems, a number which is set to double in tandem with the growth in passenger numbers over the next 20 years. But AI is set to speed up operations for the aviation sector, research indicates.