Get Ready for How AI Will Change the Ways We Work in 2022 and Beyond

These are welcome and encouraging developments, but what's the next AI frontier for leaders in the business community? As I look to what 2022 will bring, I believe that we need to steer this fast-moving tech ship responsibly, even as we stay bold and brave in exploring the art of the possible. In the private sector, we can expect businesses in all areas to use AI as a vehicle to speed up the discovery of new relationships and connections, as well as to elevate the user experience. It will be put to work in back offices, proactively flagging issues and finding creative solutions to problems invisible to the human eye. We can also expect the traditional call center model of customer interactions to become the exception rather than the norm. Instead of relying on human agents, companies will shore up the might of robot armies to take care of the repetitive work and so free up valuable human resources for other tasks, and that's a positive.