How Chatbots Can Automate and Enhance Customer Communications

Chatbots aren't as "inhuman" as you might believe them to be. Chatbots cannot be human, but they can think and respond to queries like humans do. This is happening in a medium (text messages) which is emerging as the next big platform for information exchange after voice. With advances in Artificial Intelligence (AI) and Natural Language Processing (NLP) capabilities, machine learning code can now understand queries just like humans do. More importantly the code learns from every interaction that it does and grows its skills to handle further conversations!