Bank of America Tech Executives See Promise in 5G, 3-D Printing

During lockdowns and social-distancing restrictions, the Charlotte, N.C.-based company said it saw an uptick in customers using its AI-based virtual assistant, Erica, online money-transfer service Zelle and mobile check deposit, among other digital services. The bank's technology and business executives spoke about the company's digital growth at a virtual event on Monday, and said they're exploring more ways to innovate and keep pace with the demand for its technology. The Morning Download delivers daily insights and news on business technology from the CIO Journal team. "Digital demand is here to stay. That's not going away…now the question is how can we serve (customers) in more ways," said Aditya Bhasin, chief information officer for consumer, small business and wealth management at the bank.