Ten Business Predictions For 2021 – Part Two

While my area of expertise is customer service and experience, these predictions are applicable to ... [ ] all areas of business. Last week, I shared the first five of 10 predictions for what 2021 will bring. While my area of expertise is customer service and experience, these predictions are applicable to all areas of business. After all, every business was forced to adapt and adopt new policies and technologies, including increased AI, as a result of the Covid-19 pandemic. AI (Artificial Intelligence) continues to improve, along with capabilities we never imagined just a few years ago.