AI adoption: 40% of company leaders have 'no hesitation'

Despite perceived employee concerns, US business leaders are moving ahead with adoption of artificial intelligence (AI) in the enterprise, according to a Thursday report from Genesys. By 2022, 60% of US company leaders said they expect to be using AI or advanced automation to improve operations, staffing, budgeting, or performance--an increase from the 24% who said they are already doing so. Of the 303 US employers surveyed, 57% said they were enthusiastic about new workplace tech tools including AI and bots. Some 32% said they believe AI enables companies to achieve goals faster, more effectively, and for less money. Another 25% said they believe AI allows employees to become more productive, and feel more valuable, the survey found.