What is AI Chatbot & How do AI Chatbots Work? The Complete Guide - Helios Blog

You probably guessed "customers" or "clients" right? This is because you thought from a business perspective and you are absolutely correct! When it comes to getting questions answered or problems solved, there is one thing that almost all customers have in common – they do not like to wait. According to research carried out by HubSpot, 90% of customers rate "immediate" response as a must when they have a customer service question. Furthermore, 60% of customers define "immediate" as 10 minutes or less.