NHS to use AI on its app to direct patients to appropriate services

The app will be used to triage patients and to ascertain if they should be allocated a GP appointment. The app will be used to triage patients and to ascertain if they should be allocated a GP appointment. Sat 4 Jul 2026 17.30 EDTLast modified on Sat 4 Jul 2026 18.02 EDT The NHS will begin using AI on its app to direct patients to the appropriate services, it has been announced. The tool will be used to triage patients and to ascertain if they should be allocated a GP appointment. Some may be advised to attend a pharmacy or their local A&E department instead, depending on the severity of their condition.