Machine Learning Chatbots Explained

At their foundation, chatbots are computer programs designed to simulate human conversation. Meanwhile, machine learning is a type of artificial intelligence that allows computer programs to learn and become more complex without explicit programming. When put together, these two technologies offer the promise of chatbots that can learn dynamically, mimicking human conversation more closely than ever--but do ML chatbots deliver on the hype? Originally, chatbots were scripted programs designed to give rote answers in response to specific queries. These scripted chatbots couldn't really deviate from their programmed responses, which meant more unique queries had to be referred to a live customer service representative.