Starting Conversations about Customer Privacy and AI

I love when AI makes a recommendation that accounts for me, my goals, and my context. I love when AI automates part of my workflow by recognizing where I'm going and cutting out some of the work required to get there. I also love when companies respect my privacy. I've heard this countless times in user interviews: people want personalized AI-driven experiences that cater to their specific needs while also respecting their privacy. When we operate with shared values and communicate about how to put those into practice, researchers and product teams can help to deliver both personalization and privacy to our customers.