10 of the Best Ecommerce Brands Succeeding with Chatbots

Global revenue from artificial intelligence is expected to grow rapidly from $643.7 million in 2016 to $36.8 billion by 2025. And by the looks of things, ecommerce brands will take a fair share of the pie. Chatbots can come with a mix of natural language processing, machine learning, and live operators to perform all sorts of tasks that help businesses better serve their customers. Many brands are already using them to better communicate with their target audience, provide customer service, recommend products, and drive sales. Chatbots do more than just offer a new channel for people to find deals and make ecommerce purchases.