Smart digital tools: How machine learning can boost employee training

Developing training programmes for a large group of sales or technical or services personnel is a challenging task as the programme is meant for a diverse group, and has to be engaging and meaningful for the participants. The programmes are mostly delivered at multiple locations, they have to be updated from time to time and at times, also require to be culturally sensitive to remain relevant as well as contemporary. Effective assessment strategy is also important to ensure the programmes meet the stated business objectives. In the digital era, there is a plethora of content available on the internet. A lot of it is free of cost via options such as MOOCs, Course Era, You Tube and others.