Conversation AI is the new UX

The use of chatbots is a fast-growing business that meets the needs of all stakeholders involved. According to some recent researches, 80% of custom interactions can be resolved by well-designed bots (Accenture), 60% of the consumers want easier access to self serve solutions for customer service (Ovum), and 50% of the enterprises will spend more on bots than traditional app dev in 2021 (Gartner). It is then a great market for all developers. The use of various flavors of artificial intelligence in this specific area has been widely analyzed during the two days of Codemotion Milan 2019. One of the most relevant talks was held by Google's Priyanka Vergadia.