How AI is Changing the Face of Customer Service

Having a good customer service process is an integral element to the success of any business. The way this process looks, however, is dramatically changing. Let's explore the rise of artificial intelligence (AI), chatbots and messaging for customer service. A chatbot is an artificial intelligence or a computer program that interacts with a user through text or audio. It's hard to imagine a world without chatbots since it has become part of ordinary transactions today.