Identity fraud never sleeps. Neither does this ID theft assistant.

From sanitizing wipes to romantic encounters, the pandemic turned 2020 into a record-breaking year for scams – which are often linked to identity theft and fraud. No one knows this better than employees of the nonprofit Identity Theft Resource Center (ITRC). Demands for live-chat support had been steadily increasing since 2014. But the ITRC was flooded with requests in 2020, including 1.1 million website visits and 11,000 contact center requests. How could they keep up with the continual, frenzied growth in demand?