AI stepping in to assist 911 operators battered by tragic calls, understaffing

Doctors believe Artificial Intelligence is now saving lives, after a major advancement in breast cancer screenings. A.I. is detecting early signs of the disease, in some cases years before doctors would find the cancer on a traditional scan. Answering frantic calls of suicide, car accidents or a child choking are daily realities for 911 operators, who often never get closure on the tragedies they experience on the other end of a phone line. With the help of artificial intelligence, operators' mental health could be bolstered at a time when the majority of call centers are understaffed and as operators still reel from the chaos caused by the pandemic and its lockdowns. "People are at the forefront of 911, and our 911 telecommunicators, the people who answer the calls, are such valuable assets, but we're putting them in a bad situation on a daily basis. They are communicating with people in the worst moments of their lives, and they are in situations that don't end well and are very traumatic," North Central Texas Emergency Communications District (NCT911) Director Christy Williams told Fox News Digital in a phone interview.