AI for Administrative Tasks Can Make Life Easier at Work

Employers are using artificial intelligence (AI) in recruiting chatbots, in video interviews to assess job candidates' body language or word choices, or to extract themes from engagement survey responses. But how companies are using AI to benefit the employee experience, support compliance efforts and ease administrative workloads is not as well-known. "So much of the buzz about AI has been for its'sexy' uses around sourcing and screening in recruiting, but there are a growing number of other applications of value to HR to be aware of," said Jeanne Meister, founding partner of Future Workplace, an HR advisory and research firm in New York City. One example of AI's expanding utility: using it to audit employees' expense reports, to ensure they comply with company policy and avoid wasteful spending. AppZen in Sunnyvale, Calif., uses AI to read and extract information from receipts to catch duplicates, out-of-policy spending, incorrect amounts or suspicious merchants.