Emotional AI Will Make Chatbots Lifesavers and More Useful

Currently, any Chatbot interaction or Alexa discussion is focused purely on the context of the words, as the software tries to understand what we are asking. However, Emotional AI is coming to add depth to the conversation. It will make use of visual and verbal cues to better understand our state of mind, and adjust the conversation. If you think this is sci-fi, IBM used AI tools that monitored players' emotions at Wimbledon to help automatically create highlights packages for tennis fans. And, as chatbots continue to roll out across the business and services globally, helping speed up customer support, taking bookings and driving sales with increasing efficiency, there's a pressing need to better understand us.