Future Generali India Life Insurance launches 'WhatsApp for Service', Chatbot 'REVA' to deliver real time services to customers - ET CIO

Mumbai, 13th July 2018 – Future Generali India Life Insurance, today announced the launch of two digital initiatives- chatbot REVA (Robotic Enabled Virtual Assistant) and a unique'WhatsApp for Service' initiative – a first in the life insurance space. While using artificial intelligence and natural language processing, both these digital platforms will provide policyholders solutions to their policy related queries on real time basis. The'WhatsApp for Service' is an initiative designed to empower customers to access their policies and provide them a host of services over WhatsApp ranging from policy sharing, Aadhar/PAN document verification to policy renewal, premium alerts, document collection and receiving important updates. The same will soon accommodate customer requests for unit statement, claims, premium paid certificate, renewal payments etc. Every time a new customer is onboarded, a soft copy of the policy shall be issued to the customer on WhatsApp.