Chatbots: Redefining Customer Service for Growing Companies

The workplace energy of a small and midsize technology business is unlike anything seen in a large enterprise. In the midst of a fast-paced, caffeine-fueled day, the freedom to make a difference at work is always present. This spirit is certainly not limited to growing companies, but it's certainly easier to spot these opportunities and see the fruits of your labor in one. However, not every function may feel the love – especially customer service representatives. They are on the front line, fielding calls from customers who are often angry or disappointed. Whether the instructions were misread, passcodes were forgotten, or a new part is needed, reps can feel burned out after working on the same requests day after day.