When Design Becomes A Black Box

You'll have to get in the habit of stepping away from your computer to create the social capital you need. Grab lunch with a developer who may build out your next design. No need for an agenda -- just get to know each other. Spend time with researchers who have their finger on the pulse of your customers, sales people who hear frequent requests, product managers who understand schedules and scope, and customer service agents who know where users struggle the most. All have valuable context to offer you.