Council Post: How AI Helps Create The Adaptive Customer Service Response 2021 Needs

Now is not the time to rely on grand predictions. That may seem like an incongruous statement coming from the leader of a customer intelligence company, but it's true. And as we find ourselves in the first part of 2021, and more and more yearly predictions come out, that sentiment remains. There is no greater example of risky predictions than Las Vegas. There is a reason the house always wins in the long-term -- gambling on an event before it happens is a losing proposition.